Client Operations

Institutional Support Desk

Direct access to our technical team. Whether you are setting up your allocation or auditing performance, we are here to ensure protocol stability.

Existing Clients

For performance audits, connection issues, or billing inquiries. Please have your Account ID ready.

Submit Priority Ticket

Live Desk Relay

Real-time questions about Phase I Allocation, Broker Setup (GTC), or risk parameters.

Start Telegram Chat

Documentation

Self-service guides on connecting MT5, understanding drawdown, and interpreting reports.

Read Guides

Submit Inquiry Ticket

Please allow up to 12 hours for a response during market hours (24/5).

Operational Hours (GMT)

  • Trading Desk: Mon 00:00 - Fri 23:00
  • Support: Mon - Fri, 08:00 - 20:00
  • Weekend: Limited Monitoring
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Rapid Resolution Protocols

Delay in Connection?

Ensure you have funded the minimum $400 into a "Cent Account". Standard accounts require different risk settings.

Trade Discrepancy?

We utilize an "Equity Protection" mode during news. If you see no trades during NFP/CPI, this is intentional safety.

Withdrawal Process?

You must pause the copy function before withdrawing to prevent margin call. Notify us via ticket 24h prior.